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Customer Service
Contact Information
Please feel free to contact PNL Products at any time. Your satisfaction is very
important to us.
Phone: 916-760-8063
Email: CustomerService@pnlproducts.com
Mail: 2821 Santa Paula Ct Sacramento, CA 95821
Shipping
Item Availability - Most items on our site are In Stock and ready to ship.
Status codes are listed at the end of each product ID.
·
M = MANUFACTURED - This is a product we build. Build time can be 10 to 15
business days. Once the item is built, shipping to most US addresses will take 2
to 5 days.
·
P = PURCHASED - These products are stocked in our warehouse and will be shipped,
usually within three business days of your order and will arrive at your door
within 2 to 5 business days after shipping.
·
D = DROP SHIP - These few products are shipped by companies we partner with.
Shipping takes place within 2 to 5 business days after your order and will
arrive at your door within 4 business days after shipping.
Shipping Costs - All orders are shipped FedEx and UPS Ground (or First Class Mail on smaller items) from our warehouse. Shipping costs are calculated on your order based on total dollar amount They are based on the shipping table below. The only exceptions to this is "oversized items" that must be shipped freight and orders to Hawaii or Alaska. If an oversized item is ordered or you are shipping to Hawaii/Alaska, you will be contacted to confirm the shipping costs.
Shipping Table
$00.00-$50.00= $8.95
$50.01-$74.99= $9.95
$75.00-$99.99= $12.95
$100.00-$149.99=$16.95
$150.00-$199.99=$18.95
$200.00-$249.99=$20.95
$250.01-$349.099=$24.95
$350.00-$499.499=$26.95
$500.01 and up= $29.95
Oversized Items> - An Oversized Item that is sent via a freight trucking
company will usually arrive to your designated shipping address within 7-14 full
business days after leaving the warehouse. Most Oversized Items leave the
warehouse within seven full business days. Business days are Monday-Friday,
excluding federal holidays within the
·
The delivery company will contact you by phone to schedule a delivery date and
time window.
·
Typically, there will be a minimum of a four-hour timeframe for the delivery and
an adult must be available to accept, inspect, and sign-for the delivery.
·
The item will be delivered to your designated shipping address. The freight
delivery company is not responsible for unloading the item from the truck or
carrying the item into the building.
·
Your package is likely to be heavy and large; therefore, we recommend that you
have someone with you to help unload the item from the truck and carry it
inside.
·
The total charge does not include inside delivery, removal of cartons, or
assembly.
·
When your order is delivered you should immediately inspect the carton for any
potential damage that may have occurred during shipment. Carefully inspect the
packaging as well as the contents of the package. It is normal for the carton to
show some wear; however, if damage did occur follow these steps:
·
Accept the package, but make a note of the damage on the shipping receipt, sign
and date it. The delivery person should also sign the slip and leave a copy for
your records.
·
Contact PNL Products Customer Service immediately. Please include your order
number when you contact us.
Tracking Your Order - PNL Products will keep you up to date on the status of your
order through our order status page. Once your order has been shipped, we will
supply you with a tracking number to track your order through the shipping
company address. You are able to track orders shipped via FedEx or UPS on our
site at our tracking page.
